Email us at [email protected]
FAQs
Q. What metal is the wire made out of?
A. We predominantly use craft wire, a copper based wire with an enamel coating. However if you have an allergy and would like us to use a different metal please email us; more expensive metals such as sterling silver will however raise the price of the piece.
Q. I love a piece you listed but it already sold, can you make another?
A. This depends on the materials, if we have them in stock no problem, however sometimes our pieces will be truly one off but we will do our best to recreate the piece with similar materials if you approve of the new materials.
Q. I don't live in the USA can you still ship to me?
A. If you are unsure if we can ship to your country please email us so that we can check into that for you certain countries, such as Kenya, don't allow jewelry to be shipped in (especially if gemstones and semi-precious gemstones are used).
Q. My item has broken, can I get a replacement?
A. If your piece from us arrived damaged or was damaged with in three months of purchase please save as much of the original as possible and ship it back, we will do our best to restore it.
Q. I love this ring, necklace, bracelet (etc.) but I want it in a specific size, can you do that?
A. Yes! Just send us an email along with the image of the product you would like and the size/length you require and we'll fix that up for you with a custom listing.
Q. Do you offer discounts for multiple purchases?
A. At this time we don't have discounts and each piece is set to have a $3.00 shipping and handling charge. If you order multiple pieces at once we will however refund you the extra shipping charge and only charge once for shipping.
Q. Do you offer payment plans?
A. If there is an item (items) you absolutely desire we can workout payment options, however we will not ship the piece(s) until all payment is received. We will make a custom listing for your payments though.
Q. I saw a gorgeous piece at another site but I love your prices, can you make a more affordable version?
A. No! Copying another artist's designs is plagiarism and is illegal, we will not make a direct copy of anyone else's work.
A. We predominantly use craft wire, a copper based wire with an enamel coating. However if you have an allergy and would like us to use a different metal please email us; more expensive metals such as sterling silver will however raise the price of the piece.
Q. I love a piece you listed but it already sold, can you make another?
A. This depends on the materials, if we have them in stock no problem, however sometimes our pieces will be truly one off but we will do our best to recreate the piece with similar materials if you approve of the new materials.
Q. I don't live in the USA can you still ship to me?
A. If you are unsure if we can ship to your country please email us so that we can check into that for you certain countries, such as Kenya, don't allow jewelry to be shipped in (especially if gemstones and semi-precious gemstones are used).
Q. My item has broken, can I get a replacement?
A. If your piece from us arrived damaged or was damaged with in three months of purchase please save as much of the original as possible and ship it back, we will do our best to restore it.
Q. I love this ring, necklace, bracelet (etc.) but I want it in a specific size, can you do that?
A. Yes! Just send us an email along with the image of the product you would like and the size/length you require and we'll fix that up for you with a custom listing.
Q. Do you offer discounts for multiple purchases?
A. At this time we don't have discounts and each piece is set to have a $3.00 shipping and handling charge. If you order multiple pieces at once we will however refund you the extra shipping charge and only charge once for shipping.
Q. Do you offer payment plans?
A. If there is an item (items) you absolutely desire we can workout payment options, however we will not ship the piece(s) until all payment is received. We will make a custom listing for your payments though.
Q. I saw a gorgeous piece at another site but I love your prices, can you make a more affordable version?
A. No! Copying another artist's designs is plagiarism and is illegal, we will not make a direct copy of anyone else's work.